Contact Us 

We're happy to help!

 

Whether you have a question about which weight level is right for you, need help with an order, or just want to share how our masks have improved your sleep—we’re all ears (and closed eyes). Your rest matters to us.

 

Quick questions? You might find your answer in our FAQ section (scroll down)


Still need help? Here’s when to reach out:

Product advice – How to best use the product to support your sleep

Order support – Tracking, exchanges, or damaged items.

Wholesale / retail – Selling our masks in your store.

Press or partnerships – Reviews, influencer collabs, or bulk giveaways.

 

Other questions, concerns...? We want to help. Send us a message below

Thanks for contacting us. We'll get back to you as soon as possible.

Operating Hours

Use the contact form or email us, we will endeavour to respond within 1 business day.

Alternative Contact Methods

Email
hello@betterhour.com.au

Social DM
Instagram: @betterhour_au
Facebook: /betterhour_au

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Frequently Asked Questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders may take 24-48 hrs to process. We do endeavour to process your order as soon as available, usually less than the quoted time.

What should I do if there is a problem with my order?

Send us an email with detailed description and photos to hello@betterhour.com.au

How long does shipping usually take?

Shipping generally takes 5-14 business days, sometimes less, sometimes more, depending on various factors including:

  • Peak or off-peak season
  • Public holidays
  • General logistics disruptions
  • Domestic carrier status such as AusPost